Frequently Asked Questions

Our AI shopping assistant uses advanced language models to understand your preferences and recommend the perfect hoodie for you. Simply describe what you're looking for - whether it's a style, occasion, or specific features - and our AI will analyze our catalog to find the best matches.

Our AI is trained to understand hoodie preferences and matches products based on features, materials, and use cases. While recommendations are highly accurate, we encourage you to review product details and use our 30-day return policy if a product doesn't meet your expectations.

Yes, your conversations are private and secure. We use your chat history only during your session to provide better recommendations. Data may be used anonymously to improve our AI models.

We offer sizes from XS to XXL across all our hoodie styles. Each product page includes a detailed size guide with measurements. If you're between sizes, check the product description - some styles run true to size while others have a relaxed fit.

Our hoodies are made from premium materials including cotton blends, technical fleece, and performance fabrics. Each product listing includes detailed material information. Our Classic Comfort Hoodie uses 80% cotton/20% polyester, while our Tech Fleece Pro uses advanced moisture-wicking materials.

For best results, machine wash cold with like colors and tumble dry low. Avoid bleach and fabric softeners. Some technical fabrics may have specific care instructions listed on the product page.

Yes! We offer a range of accessories including enamel pins, iron-on patches, and sticker packs featuring our Hoodtopia designs. These are perfect for customizing your hoodies or adding to your collection.

Yes! We offer free standard shipping on all orders worldwide. Express shipping is available for $12.99 if you need your order faster.

Standard shipping takes 5-7 business days within the US, 7-14 days internationally. Express shipping delivers in 2-3 business days. All orders include tracking.

Yes, we ship to over 100 countries worldwide with free standard shipping. Delivery times vary by region - typically 7-14 business days for most international destinations.

Absolutely! Once your order ships, you'll receive an email with tracking information. You can track your package at any time using the link provided.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed.

Orders can be modified or cancelled within 1 hour of placement. After that, orders enter processing and cannot be changed. Contact us immediately if you need to make changes.

We offer a 30-day return policy for all unworn items with tags attached. Returns are free for US customers - we'll provide a prepaid shipping label. International returns are the customer's responsibility.

Need a different size? Request an exchange through your account and we'll ship the new size for free once we receive your return. We can also exchange for a different color or style if in stock.